Meet our dedicated team of experts

Each of our travel agents specialize in vacation planning for destinations they love

Learn more about our incredible team of travel advisors. Schedule a consultation directly with an advisors below, or fill out our inquiry form to be paired with an advisor who’s the best fit for your trip!

Kristen Keeney

Agency Owner

Kristen is the owner and founder of Firefly Travels.

Hi, my name is Kristen, and I am the owner of Firefly Travels.

I have been an active part of the travel industry now for over 10 years starting out as an advisor first and then opening my own company in Jan of 2019. I am passionate about helping families relax, renew, and create memories together through their shared travel experiences.   

My unique perspective as a travel advisor turned agency owner has enabled me to fill in the gaps. I have used my experience and knowledge to build a fantastic team of advisors ready to serve you well. 

As my company continues to grow much of my time is now dedicated to mentoring my advisors, building relationships with our suppliers, and putting systems and processes in place to improve your overall experience with us.

Everything we do at Firefly is done with excellence, creating an elevated level of service and a custom-designed vacation itinerary for you and your family. 

Read Kristen’s full blog post introduction here!

Stacy Neace

Travel Advisor

Stacy is a Disney expert who’s traveled to WDW over 500 times and was even a cast member!

Stacy is a Disney lover through and through! Visiting all Disney theme parks around the world is on her bucket list!

Stacy was a cast member at her local Disney Store for 8 years and was able to check off her bucket list being a WDW cast member as well.

Next on my bucket list…

I hope to one day visit Disneyland Paris, Hong Kong, Shanghai, and Tokyo.

My favorite Disney attraction…

Enchanted Tiki Room! I have loved it since I was a child, and it brings back so many special memories.

My most nostalgic Disney Destination…

Disneyland. I love that Walt walked those streets, rode that carousel, and slept in his apartment above the fire station.

JoAnne Higham

Travel Advisor

JoAnne specializes in all things Disney and Universal Studios, and loves planning magical vacations!

Joanne lives in Ohio with her husband and 3 children and grandson. She love talking about Disney to her family members and clients – it gets her excited to help plan the right vacation for them.

My favorite client memory…

Being able to secure a last-minute dining reservation for Space 220 which had just recently opened. This made their visit during the 50th Anniversary celebration even more magical!

My favorite Disney attraction…

Peter Pan. I love how it gives you the feeling like you are flying over everything.

Go-to snack…

Dole whip! There is something about eating a cold creamy treat on a hot day.

Next on my bucket list is…

Disneyland! I’d love to experience where all magic first began.

Tammy Underwood

Travel Advisor

Tammy specializes in trips to Hawaii, European travel and Caribbean vacations!

My biggest travel adventure…

A tie between snorkeling with the Manta Rays on the Big Island in Hawaii and learning to cook ravioli in a local chef’s home in Lake Como, Italy.

The next place on my bucket list…

Greece!! I will see all the “normal” islands like Mykonos and Santorini, but I really want to wander to Skopelos, the island where Mama Mia was filmed, and climb the stairs to the church!

My favorite travel quote…

“If traveling was free, you’d never see me again!”

My secret travel tip…

NEVER check your bag! If you miss a connection, if the flight cancels, if you need to change your destination because of weather, illness or unforeseen emergency – you’ll be without your luggage. Always keep your bag with you. You CAN do it!!

My go-to getaway…

a weekend in NYC! It was my home away from home for more than a year due to a work assignment. I know cool hangouts and restaurants in every borough and can live like a local.

The coolest place I’ve been…

Venice, Italy. It’s so beautiful, and magical that it takes my breath away. They say if you haven’t been lost in Venice, you haven’t been.

Please check out Tammy’s blog and travel adventures at

Joe Tennyson

Travel Advisor

Joe is a self-proclaimed expert in all things Disney, but also specializes in Universal getaways and cruises.

Joe was born and raised in northeast Ohio and is a diehard Cleveland Baseball fanatic. When he is not watching, coaching, or playing baseball with his family, he is diligently working on making your next vacation perfect to the last detail. 

Self proclaimed expert in all things Disney and winner of Disney Trivia on one of his cruises aboard the Disney Magic, Joe likes to focus on the fun side of your Disney trip. He will take away all the hassle of planning and give you insider tips to make sure you don’t miss a beat. 

Disney not your thing? Thats OK! Joe will also book your next Universal getaway to visit the Wizarding World of Harry Potter! Maybe you just want to relax on the deck of a cruise ship or on the sandy beaches to the most exotic destinations… yep, he has that covered too. 

Contact Joe today to begin your next Adventure!

My favorite Disney Attraction…

Its a tie….

“Splash Mountain” and “Tower of Terror!” Both rides are completely immersed in theming that allow you to get lost in each story. The suspense builds as you travel through the length ride, on both rides, and then finally, the BIG DROP! Or in the case of “Tower of Terror!” DROPS!

My favorite time to visit Disney…

Has to be early December. The Thanksgiving crowds have gone home, the parks are in full regalia for the holidays, and the weather is “sweatshirts in the morning, t-shirts by mid afternoon”. Although during this time swimming is probably not going to happen.

Favorite Disney resort…

This is tough… I love Bay Lake Tower due to its proximity to Magic Kingdom, its clean modern styling, and access to the Monorail. Polynesian for its theming, views, restaurants, and again access to the Monorail. I would have to flip a coin between the two if given a choice as to which one to stay at for my next trip.

Favorite, non theme park vacation…

Excellence Playa Mujeres. All inclusive, adults only resort, located outside of Cancun Mexico. Beautiful accommodations, friendly staff, and stunning views of the ocean. We never felt the need to leave the resort for any excursions as we were enjoying ourselves poolside daily.

Halloween or Christmas…

Both. It’s the most magical time of the year! Our house is decorated from Sept 1 with Halloween until Nov 1. Thats when the Christmas decorations come out and the Christmas music starts playing, daily. We leave our home decorated until about February 1. Sorry, but the other holidays get no love in our home.

Savannah Mentall

Travel Advisor

Savannah specializes in all things Disney and Universal and has enjoyed going to and loving the parks her whole life!

Savannah lives in Cleveland, OH while in her senior year at Cleveland State University studying Psychology and is a travel advisor who loves helping others plan their magical vacations!

Favorite Vacation Memory…

I have had the opportunity to go on a couple Disney cruises and while on the ships I LOVED getting to take my little sister to all the fun events on board. We went to Disney craft activities, character meetings, dance parties, BINGO, karaoke, watched movies and shows, went swimming and so much more!! I loved getting to spend time with my sister and experience the Disney magic with her!

Favorite Disney Snack…

I have always LOVED soft pretzels and the facts that they are shaped like Mickey just makes them that much better!!

Coolest Place I’ve Been…

I had the opportunity to take a trip to Ometepe, Nicaragua where I stayed in an orphanage for one week. While there my group helped to rebuild and fix up the buildings, provide food and other necessary resources to those living there, and get to know the children, staff, and learn about their culture, and experience how they live every day. It was a truly life changing experience that I will never forget.

Favorite Travel Quote…

“The only trip you will regret is the one that you don’t take.”

Jessica Streeter

Head of Training and Team Development

Jessica Specializes in all Disney Destinations, Disney Cruise Line, and Adventures by Disney.

Jessica Streeter lives in NJ with her husband Dan and 2 children, Logan and Amelia. Her love of all things Disney fuels her passion for planning the perfect Disney trip for each and every client. Jessica believes that each family is unique, and so is their vacation style.

My Favorite Disney Attraction…

Tower of Terror! I love the theming of this attraction and the old-school Hollywood feel that it has.

Favorite Snack in a Disney Park…

The classic Churro in Magic Kingdom

Favorite Client Memory…

I LOVE when I get to be in the parks at the same time as my Clients. On several occasions I’ve been able to say a quick “hello” to my clients while they are on their trips, and to see them in person experiencing the vacation we created together is the best reward.

Secret Disney Hack…

When traveling with a stroller, bring a bright or unique colored ribbon to tie around the handlebar. When you are searching the sea of parked strollers in Fantasyland at Magic Kingdom, you will be happy you have it!

Read Jessica’s full blog post introduction here!

Carmela Poggemeyer

Travel Advisor

Carmela Specializes in all Disney Destinations, Disney Cruise Line, and Adventures by Disney.

Carmela Poggemeyer lives in Ohio with her husband John, their 4 boys and Shetland Sheepdog, Sulley. Her love of Disney began at a very young age, with her first visit to Disneyland. That first and countless other visits to Disneyland, Walt Disney World, and Disney Cruise Line, has fueled her passion for all things Disney. That led Carmela to wanting to assist others in planning their next magical vacation. Carmela enjoys sharing all the tips and tricks she has learned over the years, to create a fun and one-of-a kind vacation for her clients.

My Favorite Disney Attraction…

Space Mountain, I love the thrill of feeling like you are flying through space.

Favorite Snack in a Disney Park…

Cheeseburger Spring Rolls from the Adventureland Egg Roll Cart and you can’t go wrong with a traditional Mickey Premium Bar!

Secret Disney hack…

Free Cups of Water… Never pay for bottled water. Disney will always give you free cups of ice water at any quick service restaurant. Bring your own reusable bottle into the parks with you and refill it with free water all day!

If I were a Disney character I would be…

Snow White, she is my favorite Disney Princess!

Read Carmela’s full blog post introduction here!

Samantha Foerster

Travel Advisor

Sam specializes in all things Disney and Universal, and loves planning family vacations!

Sam Foerster lives in NJ with her husband Chris and two children, Maddie and Liam. Disney is truly the happiest place on earth for Sam and her family and she even took her first steps as a child on the grounds of Disney’s Contemporary Resort. Sam recognizes that every family is different (interests, ages, budgets, etc.) and will help fully customize your vacation so that you can relax and create lifelong magical memories.

My Favorite Travel Quote…

“Some dream it, some do it, some do both.” – Walt Disney.

This quote is a favorite of mine and part of why my passion of Walt Disney World shifted from traveler and guest to Travel Advisor, but still a traveler and guest. I feel so fortunate to be able to “do both” and help support my clients in co-creating their magical vacation.

Favorite Client Memory…

The best compliment I’ve received as an agent was that “working with Sam allowed me to focus on the trip through my daughter’s eyes and brought us memories that we will never forget”.

Secret Disney hack…

As a guest staying on property in a Disney Resorts, you have early access to the theme parks and can often experience your favorite/must do activities/rides with minimal wait times. Make a plan, head right to the attraction and get to experience it before most can even enter the park!

My favorite Disney attraction…

Haunted Mansion! The experience, sounds, even the smell when e you enter the Mansion adventure is something that sticks with you for a lifetime. It’s often one of the first rides my family heads to when we arrive in Magic Kingdom.

Read Sam’s full blog post introduction here!

Amy Kovacs

Travel Advisor

Amy specializes in Disney and Universal trips, but also enjoys planning cruises and all-inclusive vacations.

For as long as I can remember, I have been a Disney fan. Growing up with an aunt who loves all things Disney made my first trips to Walt Disney World beyond memorable, they were magical. My Dad and my aunt visited the first year WDW opened as well and countless times after that always sharing with me the excitement of a Disney vacation. Our family vacations growing up brought along excitement and memories to last forever.

Married with two daughters, I have been able to see the magic through their eyes. It is an amazing sight! We share a love of travel beyond the parks. We are avid campers as well, exploring so much that our beautiful country has to offer. Checking off some National Parks and exploring different states, beaches, and sharing so many amazing experiences together. We, as a family, thrive on sharing these experiences and creating so many memories.

Working with a travel advisor in the past, I knew immediately this was something I wanted to do. I enjoy offering suggestions to others about things to do with the kids or events the grandparents would love. Now I am a few years into helping guests plan magical vacations for all ages. This is my passion! My goal is to plan an unforgettable vacation, whether it be to Walt Disney World®, Disneyland®, Cruises, Universal or the beaches of the Dominican Republic, that is as enjoyable and hassle free as possible. Making magical memories with loved ones is priceless!

My favorite Disney snack…

Dole Whips all day every day!

The next place on my bucket list…


Fun facts…

I have known and been friends with my husband Pete since Kindergarten. We live in a suburb of Chicago with our two daughters, Abigail, and Adelyn.

Jaime Rutledge

Travel Advisor

Jaime is a huge Harry Potter enthusiast, specializing in trips to Universal and Disney.

Jaime lives in Mentor, OH and grew up making yearly trips to Universal Studios and Walt Disney World with her parents and siblings. The magic of Disney, swimming until the sun went down, the FOOD: nothing can replace those memories, and she will cherish them forever!

She is a Harry Potter enthusiast, enough to name her daughter after her favorite character! Jaime is a part-time Project Specialist and has a passion for helping others. She uses the communication & organizational skills she’s learned in the workplace to truly connect with her travel clients, creating unique and unforgettable experiences! Jaime can’t wait to help plan your dream vacation!

If I were a Harry Potter character…

I would be Luna Lovegood. She is so brave and free-spirited. I love how she is 100% herself, and not afraid to be different. She is loyal, quirky, and fun – just like me!

Coolest place I’ve been…

Mexico. My husband & I enjoyed an all-inclusive getaway that was complete with tropical drinks, daytime excursions, and evening entertainment. I will never forget the beauty and serenity of the underground cenotes as we snorkeled among the stalactites & stalagmites.

My fondest travel memory…

Visiting Universal Studios and Walt Disney World in Orlando. My parents would pick different theme parks each year, the kids would get a daily allowance to spend on ANYTHING we wanted, and it was always our happiest time of the year. In 2021, I took my own family to Disney for the first time, and I can’t wait to build new memories together!

Next place on my bucket list…

Ireland. I love all things medieval: castles, sword-fighting, jousting, you-name-it! I would explore the fairytale towns by day, and (maybe) try some karaoke at the pubs after dark.

Cindy Hios

Travel Advisor

Cindy specializes in Disney Destinations, Disney Cruise Line, Adventures by Disney, and Universal Orlando.

Cindy lives in Virginia, but dreams of one day living close to Orlando! She loves all things Disney, but especially Mickey Mouse! She truly believes in the magic of Disney, and thinks everyone should get to experience at least once in their lives.

Favorite Disney Attraction…

Pirates of the Caribbean! There’s something about that smell that just lets me know I’m “home”. It’s the first thing I ride every time I go.

Bucket List Trip…

Adventures by Disney: Italy. I want to eat all the pasta!

Fun Fact…

I begin and end all of my trips to Walt Disney World at the Magic Kingdom. Just like I don’t feel like I’m home until riding Pirates of the Caribbean, I have to say goodbye with fireworks over Cinderella Castle.

Tammy Greathouse

Office Manager / Accounting Specialist

Tammy is the ultra-organized office manager who keeps Firefly Travels running like magic!

My name is Tammy Greathouse, Office Manager and Accounting Specialist for Firefly Travels. I am married to my wonderful husband Todd. We have two amazing children & a beautiful granddaughter which we love dearly.

I love working for Firefly Travels and I am truly blessed to be a part of this awesome team. It has been exciting to watch this team grow leaps & bounds since the beginning. I am looking forward to seeing the new adventures and growth in the future.

My favorite place to visit…

My husband and I love to explore the many different zoos that are located within the United States.

My favorite animals…

Labrador Retriever & Polar Bears

My favorite time of year…

Spring! After the doom and gloom of winter, I love feeling the warmth of the sun and seeing flowers start to bloom.

Read Tammy’s full blog post introduction here!

Amanda Barone

Travel Advisor

Amanda specializes in planning Disney Destinations, Universal Resorts, and cruises.

Amanda lives in Ohio with her husband, Michael, and 2 boys, Chris and Nick. She loves all things Disney, Universal and cruising. Amanda will plan the perfect trip for any client, as every client is special and their vacation should be too.

If I were a Disney character…

I would be Ariel. When The Little Mermaid was released, I was very young, and I automatically fell in love with the under sea world. I even wanted to be a mermaid when I grew up.

My favorite place I’ve been…

Chicago! Chicago, I feel is the New York City of the midwest. They have amazing pizza, a beautiful lakefront to watch boats and enjoy the water. The popcorn is a must-try! They also have classic sports teams, rich with history.

My fondest travel memory…

One year for our vacation, we flew down to Florida and spent two days at Universal Studios. Then we departed on a four-night cruise to the Bahamas. It was one of the greatest vacations we have ever experienced.

My favorite Disney snack…

The famous Dole Whip!

Anna Lazuka

Travel Advisor

Anna loves adventure and enjoys planning trips anywhere that’s action-packed and fun!

My favorite travel quote…

“Travel doesn’t just take us to far away places… It brings us closer together!”

My go-to getaway…

Naples, Florida is always my “chill” getaway for a quick weekend! The beaches and restaurants are amazing, flights are easy, sunsets are spectacular, and  I LOVE eating outside (barefoot), toes in the sand…

My best adventure…

South Africa! The 5:30am Safari Jeep rides through the Wildlife looking for THE BIG 5: Lion-Leopard-Elephant-Rino-Buffalo (YES, we saw them all)!

The coolest place I’ve been…

The British Virgin Islands! We chartered a boat from St Thomas to Anegada and stayed in a Glamping Large Hut right on the beach. The snorkeling and reefs are one of a kind. You can even choose your lobster from a crate in the ocean for your dinner!

Next on my bucket list is…

Egypt! It’s so fascinating and far away. I would love to take a trip there soon!

Brandon Johnson

Travel Advisor

Brandon specializes in all things Disney and is an avid Star Wars and Marvel fan.

Brandon Johnson was born in 1995 in Cleveland, Ohio. At the age of 2, Brandon was adopted by the amazing Johnson family. He has always been fascinated by the fantastical world of comic books, mythology, and Disney. Growing up, he often felt alone even though he was always around a caregiver or an adult. Through reading comics and watching things such as Star Wars and Marvel, he can escape the confines of his disability and soar through the stars and beyond.

My best traveling tip…

Don’t be afraid to wing some of your trip. Sometimes, the most magical and memorable moments of a vacation are the moments that are not planned. Although having an itinerary is essential, you should always leave room for spontaneity. Over scheduling can often lead to more stress than you would want and it doesn’t allow the special moments to shine through.

My favorite Disney Attraction…

has got to be the Haunted Mansion. It is one of the original visions of Walt Disney himself and still holds up to this day. The Imagineering and magic are off the charts.

Secret Disney Hack…

If traveling with someone with a disability, take advantage of the disability pass to skip lines.

The next place on my bucket list…

Adventures by Disney Japan. I am fascinated by Japanese mythology and culture.

Christina Miller

Travel Advisor

Christina specializes in all things Disney and loves to share her passion with others!

Christina lives about 2 hours away from Disney with her husband. She has a grown son who is married to the love of his life, and they live next door to her. They also love Disney and tag along with Christina and her hubby all the time. Christina loves to help families plan their best Disney vacation filled with memories that will last a lifetime!

Favorite thing about Disney…

Walking down Main Street, looking at everyone’s faces and seeing the joy of one’s that are seeing the castle for the first time and others who are simply thinking, “I’m HOME”

My favorite Disney food…

No doubt, Dole Whip! Not only does it taste like heaven, but nothing beats cooling down with every bite on those hot Disney days!

Favorite Disney attraction…

Pirates of the Caribbean ride. This is a must ride for me every time I go to Magic Kingdom. It brings such a smile to my face, and I love the smell

Favorite Disney quote…

“A little Consideration, a little Thought for Others, makes all the difference.” – Eeyore

Sarah Rossi

Travel Advisor

Sarah specializes in Disney World, Disneyland, Disney Cruise Line, and Universal Studios.

Sarah lives in Painesville Ohio. She has a Jedi baby who loves Disney as much as she does. Sarah’s goal is to make every moment magical on your vacation!

Favorite Disney Princess…

Belle! I love how kind-hearted and open-minded she is, as well her love for books.

Favorite Disney snack…

The Turkey legs at Magic Kingdom at Liberty Square Market. You can also find it at Prince Eric’s Village Market in Magic Kingdom and Fire and Drum Tavern at Epcot.

A secret Disney tip…

Buy the refillable popcorn bucket. Not only do you have a souvenir to take home, but throughout your whole trip you get a great price for refillable popcorn at all the parks and Disney Springs!

We’ll pair you with an agent that’s a perfect fit to plan the Disney or other family vacation of your dreams!