Meet our dedicated team of experts

Each of our travel agents specialize in vacation planning for destinations they love

Learn more about our incredible team of travel advisors. Schedule a consultation directly with an advisors below, or fill out our inquiry form to be paired with an advisor who’s the best fit for your trip!

Kristen Keeney

Agency Owner

Kristen is the owner and founder of Firefly Travels.

Kristen lives in Chardon, Ohio, and her passion is creating unforgettable moments and memories through travel and even in the mundane of her everyday life.

She has been to many fascinating travel destinations over the years but more treasured than the destinations were the time spent with her favorite travel companions, her husband Kevin, and their two boys – Noah and Carter. Creating memories with her immediate and extended family through travel has been her greatest joy.

Kristen only takes on a limited number of clients each month so that she can focus much of her time and energy on the needs of her growing company and team of travel advisors.

Favorite Travel Quote…

“All we have to decide is what to do with the time that is given us.” – J.R.R. Tolkien

The coolest place I’ve been…

Ireland & Scotland. From the dramatic landscapes to the magnificent castles, I felt as if every day I was walking through a storybook.

Learning about the rich history and culture in this fairytale setting was fascinating.

My best travel tip…

Don’t overschedule yourself and your activities during your vacation. Sometimes we can be so hurried and rigid with our “ set “ itinerary that we miss the most important aspect of our vacation .

Be flexible… Leave time to take in the beauty and simplicity of your surroundings, soaking in every moment spent with those you love.

My go-to getaway is…

Jumping on a plane to Orlando and enjoying an adult only 3–4-night stay at the Waldorf Astoria or Disney’s Polynesian or Beach Club .

I love to take in the beauty of the resort, enjoy the pool, spa and amenities, golf with my husband and end the day with a romantic dinner.

Read Kristen’s full blog post introduction here!

Stacy Neace

Travel Advisor

Stacy is a Disney expert who’s traveled to WDW over 500 times and was even a cast member!

Stacy is a Disney lover through and through! Visiting all Disney theme parks around the world is on her bucket list!

Stacy was a cast member at her local Disney Store for 8 years and was able to check off her bucket list being a WDW cast member as well.

Next on my bucket list…

I hope to one day visit Disneyland Paris, Hong Kong, Shanghai, and Tokyo.

My favorite Disney attraction…

Enchanted Tiki Room! I have loved it since I was a child, and it brings back so many special memories.

My most nostalgic Disney Destination…

Disneyland. I love that Walt walked those streets, rode that carousel, and slept in his apartment above the fire station.

JoAnne Higham

Travel Advisor

JoAnne specializes in all things Disney and Universal Studios, and loves planning magical vacations!

Joanne lives in Ohio with her husband and 3 children and grandson. She love talking about Disney to her family members and clients – it gets her excited to help plan the right vacation for them.

My favorite client memory…

Being able to secure a last-minute dining reservation for Space 220 which had just recently opened. This made their visit during the 50th Anniversary celebration even more magical!

My favorite Disney attraction…

Peter Pan. I love how it gives you the feeling like you are flying over everything.

Go-to snack…

Dole whip! There is something about eating a cold creamy treat on a hot day.

Next on my bucket list is…

Disneyland! I’d love to experience where all magic first began.

Anna Lazuka

Travel Advisor

Anna loves adventure and enjoys planning trips anywhere that’s action-packed and fun!

My favorite travel quote…

“Travel doesn’t just take us to far away places… It brings us closer together!”

My go-to getaway…

Naples, Florida is always my “chill” getaway for a quick weekend! The beaches and restaurants are amazing, flights are easy, sunsets are spectacular, and  I LOVE eating outside (barefoot), toes in the sand…

My best adventure…

South Africa! The 5:30am Safari Jeep rides through the Wildlife looking for THE BIG 5: Lion-Leopard-Elephant-Rino-Buffalo (YES, we saw them all)!

The coolest place I’ve been…

The British Virgin Islands! We chartered a boat from St Thomas to Anegada and stayed in a Glamping Large Hut right on the beach. The snorkeling and reefs are one of a kind. You can even choose your lobster from a crate in the ocean for your dinner!

Next on my bucket list is…

Egypt! It’s so fascinating and far away. I would love to take a trip there soon!

Jessica Streeter

Head of Training and Team Development

Jessica Specializes in all Disney Destinations, Disney Cruise Line, and Adventures by Disney.

Jessica Streeter lives in NJ with her husband Dan and 2 children, Logan and Amelia. Her love of all things Disney fuels her passion for planning the perfect Disney trip for each and every client. Jessica believes that each family is unique, and so is their vacation style.

My Favorite Disney Attraction…

Tower of Terror! I love the theming of this attraction and the old-school Hollywood feel that it has.

Favorite Snack in a Disney Park…

The classic Churro in Magic Kingdom

Favorite Client Memory…

I LOVE when I get to be in the parks at the same time as my Clients. On several occasions I’ve been able to say a quick “hello” to my clients while they are on their trips, and to see them in person experiencing the vacation we created together is the best reward.

Secret Disney Hack…

When traveling with a stroller, bring a bright or unique colored ribbon to tie around the handlebar. When you are searching the sea of parked strollers in Fantasyland at Magic Kingdom, you will be happy you have it!

Read Jessica’s full blog post introduction here!

Carmela Poggemeyer

Travel Advisor

Carmela Specializes in all Disney Destinations, Disney Cruise Line, and Adventures by Disney.

Carmela Poggemeyer lives in Ohio with her husband John, their 4 boys and Shetland Sheepdog, Sulley. Her love of Disney began at a very young age, with her first visit to Disneyland. That first and countless other visits to Disneyland, Walt Disney World, and Disney Cruise Line, has fueled her passion for all things Disney. That led Carmela to wanting to assist others in planning their next magical vacation. Carmela enjoys sharing all the tips and tricks she has learned over the years, to create a fun and one-of-a kind vacation for her clients.

My Favorite Disney Attraction…

Space Mountain, I love the thrill of feeling like you are flying through space.

Favorite Snack in a Disney Park…

Cheeseburger Spring Rolls from the Adventureland Egg Roll Cart and you can’t go wrong with a traditional Mickey Premium Bar!

Secret Disney hack…

Free Cups of Water… Never pay for bottled water. Disney will always give you free cups of ice water at any quick service restaurant. Bring your own reusable bottle into the parks with you and refill it with free water all day!

If I were a Disney character I would be…

Snow White, she is my favorite Disney Princess!

Read Carmela’s full blog post introduction here!

Samantha Foerster

Travel Advisor

Sam specializes in all things Disney and Universal, and loves planning family vacations!

Sam Foerster lives in NJ with her husband Chris and two children, Maddie and Liam. Disney is truly the happiest place on earth for Sam and her family and she even took her first steps as a child on the grounds of Disney’s Contemporary Resort. Sam recognizes that every family is different (interests, ages, budgets, etc.) and will help fully customize your vacation so that you can relax and create lifelong magical memories.

My Favorite Travel Quote…

“Some dream it, some do it, some do both.” – Walt Disney.

This quote is a favorite of mine and part of why my passion of Walt Disney World shifted from traveler and guest to Travel Advisor, but still a traveler and guest. I feel so fortunate to be able to “do both” and help support my clients in co-creating their magical vacation.

Favorite Client Memory…

The best compliment I’ve received as an agent was that “working with Sam allowed me to focus on the trip through my daughter’s eyes and brought us memories that we will never forget”.

Secret Disney hack…

As a guest staying on property in a Disney Resorts, you have early access to the theme parks and can often experience your favorite/must do activities/rides with minimal wait times. Make a plan, head right to the attraction and get to experience it before most can even enter the park!

My favorite Disney attraction…

Haunted Mansion! The experience, sounds, even the smell when e you enter the Mansion adventure is something that sticks with you for a lifetime. It’s often one of the first rides my family heads to when we arrive in Magic Kingdom.

Read Sam’s full blog post introduction here!

Tammy Underwood

Travel Advisor

Tammy specializes in trips to Hawaii, European travel and Caribbean vacations!

My biggest travel adventure…

A tie between snorkeling with the Manta Rays on the Big Island in Hawaii and learning to cook ravioli in a local chef’s home in Lake Como, Italy.

The next place on my bucket list…

Greece!! I will see all the “normal” islands like Mykonos and Santorini, but I really want to wander to Skopelos, the island where Mama Mia was filmed, and climb the stairs to the church!

My favorite travel quote…

“If traveling was free, you’d never see me again!”

My secret travel tip…

NEVER check your bag! If you miss a connection, if the flight cancels, if you need to change your destination because of weather, illness or unforeseen emergency – you’ll be without your luggage. Always keep your bag with you. You CAN do it!!

My go-to getaway…

a weekend in NYC! It was my home away from home for more than a year due to a work assignment. I know cool hangouts and restaurants in every borough and can live like a local.

The coolest place I’ve been…

Venice, Italy. It’s so beautiful, and magical that it takes my breath away. They say if you haven’t been lost in Venice, you haven’t been.

Please check out Tammy’s blog and travel adventures at justcallmego.com

Tammy Greathouse

Office Manager / Accounting Specialist

Tammy is the ultra-organized office manager who keeps Firefly Travels running like magic! 

My name is Tammy Greathouse, Office Manager and Accounting Specialist for Firefly Travels. I am married to my wonderful husband Todd. We have two amazing children & a beautiful granddaughter which we love dearly.

I love working for Firefly Travels and I am truly blessed to be a part of this awesome team. It has been exciting to watch this team grow leaps & bounds since the beginning. I am looking forward to seeing the new adventures and growth in the future.

My favorite place to visit…

My husband and I love to explore the many different zoos that are located within the United States.

My favorite animals…

Labrador Retriever & Polar Bears

My favorite time of year…

Spring! After the doom and gloom of winter, I love feeling the warmth of the sun and seeing flowers start to bloom.

Read Tammy’s full blog post introduction here!

Amanda Barone

Travel Advisor

Amanda specializes in planning Disney Destinations, Universal Resorts, and cruises.

Amanda lives in Ohio with her husband, Michael, and 2 boys, Chris and Nick. She loves all things Disney, Universal and cruising. Amanda will plan the perfect trip for any client, as every client is special and their vacation should be too.

If I were a Disney character…

I would be Ariel. When The Little Mermaid was released, I was very young, and I automatically fell in love with the under sea world. I even wanted to be a mermaid when I grew up.

My favorite place I’ve been…

Chicago! Chicago, I feel is the New York City of the midwest. They have amazing pizza, a beautiful lakefront to watch boats and enjoy the water. The popcorn is a must-try! They also have classic sports teams, rich with history.

My fondest travel memory…

One year for our vacation, we flew down to Florida and spent two days at Universal Studios. Then we departed on a four-night cruise to the Bahamas. It was one of the greatest vacations we have ever experienced.

My favorite Disney snack…

The famous Dole Whip!

Kara Tsuleff

Travel Advisor

Kara specializes in trips to Walt Disney World and Universal theme parks and resorts!

Kara Tsuleff lives in southeastern Indiana close to Cincinnati with her “Goofy” sidekick and husband, Steve. She has 2 married daughters and 1 beautiful granddaughter. Memories of their daughters experiencing character breakfasts, Splash Mountain, Mickey Mouse Ice Cream Bars, and the magical nighttime parades – so many awesome memories – have fueled her desire to help you have magnificent adventures tailored to your desires! From her
work experiences as an RN and educator, her strengths are in relationship building and attention to detail and she plans magical vacations.

My favorite travel quote…

“Wherever you go becomes a part of you somehow.” – Anita Desai

The reason I love Disney is…

Disney World is a place to go where you get to escape the world’s problems and become part of your own fairy tale. This fantasy is enhanced by Disney excellence. You don’t have to go very far to find joy and artistry wherever
you look.

My fondest travel memory…

I have traveled to many wonderful destinations but some of my most cherished travel memories were made in Maui, Hawaii. My husband and I honeymooned there. We loved the beauty, the luaus, the beaches, the food, and the climate. We felt as if we were able to experience a piece of heaven on earth!

The next place on my bucket lust…

Disney’s Aulani Resort in Ko Olina, Hawai’i. My husband and I have always wanted to return to Hawaii since we honeymooned there 35 years ago. Not only were we in love with each other; we fell in love with Hawaii. Disney’s Aulani Resort offers more than we could possibly dream in a Hawaiian vacation.

We’ll pair you with an agent that’s a perfect fit to plan the Disney or other family vacation of your dreams!

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