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About us

meet our team

Discover the difference the right travel advisor can make.

True luxury transcends the destination — it lives in the quiet care, thoughtful details, and seamless moments that transform every step of the journey into an experience worth remembering.

Our team of travel advisors is dedicated, passionate, and ready to help you plan every detail of your trip. There’s no dream too big or request too small when it comes to creating unforgettable adventures for our clients.

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Tales of trips we've made more magical...

From unexpected hiccups to 3 free nights!

When Danielle’s Disney Vacation hit a few snags it was turning into less than a Magical Experience. We were able to instruct her on what she could do to get a resolution while she was still in destination. Once she arrived home we compiled a detailed email follow up to Guest Services at Walt Disney World to address her concerns. Our follow up and persistence resulted in a future 3 night complimentary stay for the family giving Disney the opportunity to make it right.

a 5-star DISNEY TRAVEL planned in just 5 days

Booking a trip on Christmas Eve and wanting to fly out 5 days later presents a unique set of challenges and obstacles. Some would say it was an impossible task to pull off but we are always up for a challenge. This last minute holiday vacation ended up with all bells and whistles including private transfers and the best in premium accommodations. Kelly and her family went on that week to enjoy the perfect Universal vacation that they still talk about to this day.

Making a wish upon a star come true

When you are a 4 year old little girl named Brooklyn, dining in the Castle is the ultimate princess experience. Unfortunately, when you book last minute, many times those popular dining locations are already completely booked and out of reach. Unwilling to give up on our little princess and see her disappointed, we continued to search night and day until we were able to snag Cinderella's Royal Table experience for Brooklyn, making her little Disney dreams come true.

Making an upgraded suite appear like magic

Lindsay wanted to create a really special vacation for her family, so when a Theme Park Club Level room became available at Disney’s Grand Floridian Resort and Spa, we knew we needed to snag this upgraded room for her. Our team booked the upgrade instantly, and Lindsay told us that watching fireworks from the oversized balcony and experiencing the elevated service was a highlight of their family trip.

Turning last minute changes into memorable moments

Kim had the perfect Disney and Universal trip planned with our agents' help, but COVID numbers started to rise a week before her family was set to leave for their trip. Torn between canceling their trip and feeling uncomfortable eating indoors, they turned to us for help. Our team was able to swap ALL of Kim's dining reservations to outdoor seating and create a trip that felt safe, comfortable, and memorable for her family to enjoy their vacation.

Medical accommodations to make a trip possible

When Brandon, who suffers from Spinal Muscular Atrophy, wanted to take a trip to Disney, his medical needs alone seemed like a challenge that could make it impossible - until our team stepped in to help! We booked two rooms: one for Brandon and his best friend, and the other for his medical team. We even coordinated with Disney to remove furniture from his room and make room for medical equipment. The trip was a dream come true for Brandon, and we were honored to be a part of it!

Our Commitment to You

At Firefly Travels, our core values are the foundation of everything we do. They reflect our promise to deliver exceptional service, create meaningful connections, and provide expert guidance – all crafted to ensure your journeys are seamless, personal, and unforgettable.

Client-Centered Excellence

Luxury begins with listening. Your journey is as unique as you are. We begin by listening, then design each detail to ensure your vacation feels effortless, meaningful, and deeply personal.

Curated Expertise

Insider knowledge, perfectly matched to you. With insider access, deep destination knowledge, and strong relationships with luxury travel partners, we create seamless itineraries that transform ordinary trips into unforgettable memories.

Enduring Connections

Relationships that last beyond the journey. Travel is personal – and so are we. By nurturing genuine relationships with clients, partners, and our team, we create a foundation of trust that extends far beyond a single trip and transforms into lifelong travel partnerships.

Anna Lazuka

Travel Advisor

Anna specializes in family travel to Disney, Universal, cruises, all-inclusives, Sandals & Beaches, and destinations like Fiji, Thailand, South Africa, Australia, Hawaii, and the U.S. Virgin Islands.

Caitlin Keller

Travel Advisor

Caitlin specializes in family travel and adult-only getaways across all Disney, Disney Cruises, and Universal destinations. As a Wish mom, she loves guiding Wish and Alumni families with medically aware, heart-centered planning for Wish and return trips.

Caitlin Yeck

Travel Advisor

Caitlin specializes in family travel and adult-only getaways. Her areas of expertise include all Disney Destinations and Sandals/Beaches Destinations.

Carmela Poggemeyer

Travel Advisor

Carmela specializes in all Disney Destinations, Universal Parks & Experiences, cruises, and all-inclusive vacations, including Sandals and Beaches Resorts.

Cheryl Roth

Travel Advisor

Cheryl specializes in cruises, international travel, land tours, and curated trips to Europe, Canada, the Caribbean, and our U.S. National Parks.

Christina Fisher

Travel Advisor

Christina specializes in international travel, land tours, river cruises, curated trips to Europe, and all things Disney! Get to know Christina

Crystal Chapman

Travel Advisor

Crystal specializes in Caribbean and European travel.

Deanna Macioce

Travel Advisor

Deanna specializes in all Disney Destinations, Universal Destinations & Experiences, cruises, and all-inclusives. Deanna also co-hosts the Magical Moment Makers podcast.

Emily Cavanagh

Travel Advisor

Specializes in family and adult travel to all Disney Destinations, Universal Destinations & Experiences, and cruises

Emily Kasler

Travel Advisor

Emily specializes in all Disney Destinations and Universal Destinations & Experiences.

Haruka Swan

Travel Advisor

Haruka specializes in travel to Japan and Cruises.

Jacqui Woodford

Travel Advisor

Jacqui Woodford specializes in family and adult travel to all Disney Destinations, Universal Parks & Experiences, and cruises.

JoAnne Higham

Travel Advisor

JoAnne specializes in all Disney Destinations, Universal Destinations and Experiences, cruises, and all-inclusive vacations.

Kelly N

Travel Advisor

Kelly specializes in all Disney Destinations and Universal Destinations & Experiences.

Kimberly Zamecnik

Travel Advisor

Kimberly specializes in destination weddings, group travel, all-inclusive vacations, domestic travel, and cruises.

Kristy McGee

Travel Advisor

Kristy McGee specializes in Disney Destinations and Universal Parks & Experiences.

Lauren Gallerstein

Travel Advisor

Lauren is an expert in curating unforgettable experiences for families, couples, and friend groups to European getaways and all-inclusive retreats.

Lindsey Hellenbrand

Travel Advisor

Lindsey specializes in all-inclusive resorts located in Mexico and the Caribbean and Sandals & Beaches Resorts.

Lori Bacik

Travel Advisor

Lori specializes in honeymoons, destination weddings, Sandals and Beaches Resorts, all-inclusive travel, group trips, cruises, curated Europe itineraries, and Japan.

Mackenzie Clark

Travel Advisor

Mackenzie specializes in Ocean and River Cruising, Disney Destinations, Universal Parks & Experiences, Hawaii and custom Europe vacations

Megan Delaney

Travel Advisor

Megan specializes in luxury travel. Her areas of expertise include all Disney Destinations, Universal Destinations & Experiences, and Wine Excursions around the globe.

Rachel Goodin

Travel Advisor

Rachel specializes in all Disney Destinations as well as Universal Destinations & Experiences.

Sara Taylor

Travel Advisor

Sara specializes in all Disney Destinations and Universal Destinations & Experiences, with personalized vacations for couples and families.

Tammy Underwood

Travel Advisor

Tammy specializes in international travel, and curated trips to Hawaii, Europe, and the Caribbean.

Tierca Harding

Travel Advisor

Tierca specializes in cruises and small-group travel, with expertise in ocean sailings and thoughtfully curated domestic and international itineraries.

Tricia McVay

Travel Advisor

Tricia specializes in all-inclusive resorts located in Mexico and the Caribbean and Sandals & Beaches Resorts.

Varisara Tran

Travel Advisor

Varisara specializes in expertly planned cruises and all-inclusive vacations.

Meet the Firefly Travels Team

Kristen Keeney

Owner & Founder

Kristen has been immersed in the travel industry for more than 15 years, starting her career as an advisor before launching Firefly Travels in January 2019.

Jessica Streeter

Head of Training and Team Development, Travel Adviser

Jessica specializes in family travel and adult-only getaways. Her areas of expertise include all Disney Destinations, Universal Destinations & Experiences, and luxury Caribbean destinations

Considering a career as a Travel Advisor?

If you’re passionate about travel, knowledgable about destinations, and have great attention to detail, a career in travel might be the perfect fit for you. Learn more about it means to become a Firefly Travels advisor, and get in touch to begin your application.

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Your dream vacation is anything but average. And we're not your average travel agency...

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